DIGITAL / ROADRUNNER RECYCLING
From 28 clicks to 3.
Roadrunner's billing team entered every bill by hand across four different applications. The redesign cut a bill from about six minutes to one.
Enterprise billing system
Product audit, UX and UI design, working prototypes
89%
fewer clicks per bill
THE PROBLEM
Four applications for one bill.
83%
less time per bill
Entering a single bill took 28 clicks across four applications. About 75% of the information was the same as the last billing cycle, but the team typed it in again every time.
40%
fewer manual billing errors
50+
reusable components
THE APPROACH
Asked to fix one page. Fixed the workflow.
The original request was a single-page redesign. Research with the billing team showed the real problem was the workflow around it, so the project grew into the full billing platform.
Usability research and workflow mapping with the billing team.
A new bill entry page with the bill image and the data entry side by side.
Contract and billing history filled in automatically, so repeat information is never typed twice.
New approval workflows and operational dashboards.
A library of 50+ reusable components, built with engineering.
DESIGN LEAD
Jenny Lu
UX/UI design
THE RESULT
Faster bills. Fewer mistakes.
Bill processing dropped from 28 clicks to 3 and from about six minutes to one. Manual billing errors fell by 40%. The component library made new pages about three times faster to build.
NEXT STEP
Have a product that's hard to use?
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